---
title: "Finding Your Browser's Console logs"
canonical: "https://support.55degrees.se/space/SUPPORT/1200488449/Finding%20Your%20Browser's%20Console%20logs"
format: markdown
---
Issues can sometimes be tricky to troubleshoot or even explain. One thing that can help us (and you) figure out what's going on is your browser's developer (or Javascript) console. 

Here is how to find it on most modern browsers.

> Macro (toc)

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## Google Chrome

Shortcut:

- Windows/Linux: **ctrl + Shift + J**
- MacOS: **cmd + Option + J**

1. Open Google Chrome and go to the page where the issue is occurring.
2. Right click anywhere on the page and select **Inspect.**
3. From the panel opened, select the **Console **tab.
4. Right click anywhere in the console output and select "Save as...".   
Choose a location to save the file and select "Save".
5. Send us the file via your support ticket.

![console-logs-chrome.mov](media://bb25e0ad-29ce-49fd-8aca-f2a4f0b64d57)

---

## Apple Safari

Shortcut: **Option + cmd + C**

1. Open Safari and go to the page where the issue is occurring.
2. Right click anywhere on the page and select **Inspect element.**
3. Select the **Console **tab.
4. Select all by pressing ‘cmd + a’.
5. Right click anywhere in the console output and select "Save Selected".
6. Send us the file via your support ticket.

![Consolelogs-Safari.mov](media://9f854110-e616-478b-8450-1854ca18f626)

---

## Microsoft Edge

Shortcut: **Option + cmd + i**

1. Open Edge and go to the page where the issue is occurring.
2. Right click anywhere on the page and select **Inspect.**
3. Select the **Console **tab.
4. Right click anywhere in the console output and select "Save as...".   
Choose a location to save the file and select "Save".
5. Send us the file via your support ticket.

![Consolelogs-Edge.mov](media://24a6572e-3cff-4042-b2b3-7b808a84c816)

---

## Mozilla Firefox

Shortcut: **Option + cmd + J**

1. Open Firefox and go to the page where the issue is occurring.
2. Right click anywhere on the page and select **Inspect element.**
3. Select the **Console **tab.
4. Right click anywhere in the console output and select "Save all messages to file".   
Choose a location to save the file and select "Save".
5. Send us the file via your support ticket.

![Consolelogs-Firefox.mov](media://088f57a7-804e-4432-95d4-1b6d4a680a4a)

---

## Internet Explorer

> ⚠️ We do not support Internet Explorer.

To open the developer console in Internet Explorer, click on the **Gear Menu** in the upper-right-hand corner of the browser window and select **F12 Developer Tools**. You can also press **F12** to open it.

The console will either open up within your existing Internet Explorer window, or in a new window. You may have to select the Console tab.